Plain-English terms for working with myzoqena. If anything here is unclear, ask before we start — (213) 537-2745.
Every project starts with a free audit and a written scope: what we're building, what it connects to, and what it costs. No work begins until you approve that scope. Anything outside it is a change order — quoted and approved first, never billed silently.
Setup fees are fixed, quoted up front, and due before build begins. The Care Plan ($97/month) is billed monthly and cancels anytime — you keep everything already built and running. Prices are in USD.
We promise to build what the written scope describes, to test it before handoff, and to fix defects in our build work for 30 days after delivery at no charge. We do not promise or guarantee specific revenue, customer counts, or business outcomes. The systems create opportunities to recover; results depend on your business, your market, and your follow-through.
You provide timely access to the accounts and information in the scope, and you remain responsible for complying with the laws that apply to your business — including rules about texting customers (such as TCPA consent requirements in the US). We'll build the systems to support compliant use, but compliance with messaging law is yours.
Our total liability for any engagement is limited to the fees you paid for that engagement. We're not liable for indirect or consequential losses — lost profits, lost customers, or anything downstream of how you use the systems.
You can end a project before build begins for a full refund of any setup fee paid. After build begins, setup fees are non-refundable but the scope can be adjusted by agreement. The Care Plan cancels anytime with no fee and no notice period.
We may update these terms; the version in effect when your scope is approved governs your engagement. Material changes will be communicated to active clients.